Tue Apr 2023

Account Collector Job Description

An account collector is responsible for collecting outstanding debts from individuals or businesses on behalf of a company or organization. The role requires a strong sense of negotiation, organization, and communication skills, as well as the ability to work independently and under pressure.

Key Responsibilities:

  • Contact clients with overdue accounts and attempt to collect payment through phone calls, emails, letters, and other communication channels
  • Develop payment plans and negotiate payment terms with clients who are unable to pay their debts in full
  • Maintain accurate and up-to-date records of all collections activities and interactions with clients
  • Work with other departments within the organization to resolve issues that may be contributing to delinquent accounts
  • Follow up with clients to ensure that payment agreements are being honored and payments are being made on time
  • Provide regular reports on collections activities and outstanding debts to management
  • Develop and implement strategies for improving collections and reducing outstanding debts
  • Adhere to all relevant laws and regulations governing debt collection practices


  • High school diploma or equivalent; some college coursework in business or a related field may be preferred
  • Previous experience in collections or a related field is preferred, but not required
  • Excellent communication skills, both written and verbal
  • Strong negotiation and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in basic computer skills, including Microsoft Office and database management
  • Knowledge of debt collection laws and regulations is preferred, but not required

Physical Demands:

  • This role may require sitting or standing for long periods of time
  • May require occasional lifting of boxes or other materials

Working Conditions:

  • Work is typically performed in an office environment
  • May require occasional evening or weekend work to accommodate client schedules or deadlines
  • May require travel to meet with clients or attend industry conferences or events

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