An account collector is responsible for collecting outstanding debts from individuals or businesses on behalf of a company or organization. The role requires a strong sense of negotiation, organization, and communication skills, as well as the ability to work independently and under pressure.

Key Responsibilities:

• Contact clients with overdue accounts and attempt to collect payment through phone calls, emails, letters, and other communication channels
• Develop payment plans and negotiate payment terms with clients who are unable to pay their debts in full
• Maintain accurate and up-to-date records of all collections activities and interactions with clients
• Work with other departments within the organization to resolve issues that may be contributing to delinquent accounts
• Follow up with clients to ensure that payment agreements are being honored and payments are being made on time
• Provide regular reports on collections activities and outstanding debts to management
• Develop and implement strategies for improving collections and reducing outstanding debts
• Adhere to all relevant laws and regulations governing debt collection practices

Qualifications:

• High school diploma or equivalent; some college coursework in business or a related field may be preferred
• Previous experience in collections or a related field is preferred, but not required
• Excellent communication skills, both written and verbal
• Strong negotiation and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in basic computer skills, including Microsoft Office and database management
• Knowledge of debt collection laws and regulations is preferred, but not required

Physical Demands:

• This role may require sitting or standing for long periods of time
• May require occasional lifting of boxes or other materials

Working Conditions:

• Work is typically performed in an office environment
• May require occasional evening or weekend work to accommodate client schedules or deadlines
• May require travel to meet with clients or attend industry conferences or events