Job Title: Director of First Impressions

Reports to: CEO

Job Summary:

The Director of First Impressions is a customer-facing position responsible for creating a positive and welcoming experience for clients and visitors. This position requires excellent interpersonal skills and the ability to provide exceptional customer service. The Director of First Impressions will work closely with other members of the organization to ensure that clients and visitors have a positive experience from the moment they enter the building.

Responsibilities:

1. Greet clients and visitors: The Director of First Impressions will be responsible for greeting clients and visitors as they enter the building. This includes welcoming them, directing them to the appropriate area, and answering any questions they may have.

2. Answer and direct phone calls: The Director of First Impressions will be responsible for answering and directing phone calls to the appropriate department or individual.

3. Manage office correspondence: The Director of First Impressions will be responsible for managing office correspondence, including mail and email. They will ensure that all correspondence is routed to the appropriate person or department.

4. Manage office supplies: The Director of First Impressions will be responsible for managing office supplies, including ordering and restocking supplies as needed.

5. Schedule appointments: The Director of First Impressions will be responsible for scheduling appointments with clients and visitors.

6. Maintain a clean and organized reception area: The Director of First Impressions will be responsible for maintaining a clean and organized reception area. This includes ensuring that the area is free of clutter and that all materials are organized and easy to find.

Requirements:

1. High school diploma or equivalent.

2. 2+ years of experience in a customer service role.

3. Excellent interpersonal skills and the ability to provide exceptional customer service.

4. Strong organizational skills and attention to detail.

5. Excellent communication skills, both verbal and written.

6. Proficient in Microsoft Office.

7. Ability to work effectively in a fast-paced environment.

The Director of First Impressions is a critical position that requires excellent customer service skills and the ability to create a positive and welcoming experience for clients and visitors. The successful candidate will have strong organizational and communication skills and will be able to work effectively in a fast-paced environment. They will be proficient in Microsoft Office and have experience in a customer service role.